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Delivery & Returns

DELIVERY

We currently send our boxes via Hermes or Royal Mail postage service. We estimate that boxes will arrive within 2 – 3 working days from dispatch, although actual delivery times may vary.

If necessary, we reserve the right to use alternative delivery methods without prior notification.
It is the customer’s responsibility to report all lost items to us within 7 days from the dispatch date. Customers are obliged to comply with either Royal Mail’s claim compensation process or Caveman Kitchen process. Failure to comply with these processes will result in no refund being issued.

Caveman Kitchen is not liable for any delay in the delivering of purchases, or the performance of the delivery service, however caused.

If you change address, you are responsible for updating your address details in your account. You can update your address details by logging in to your account or contacting us at hungry@cavemankitchen.co.uk. You will be liable for any boxes posted to the wrong location.

RETURNS

If you are unsatisfied with your Caveman Kitchen, please contact us hungry@cavemankitchenbiltong,co,uk to make a returns claim. You must do this within 7 days of receiving the order. Any claims made after this 7-day period will not be eligible for a refund.

Please return the box, with its entire contents unopened to

Caveman Kitchen Enterprises

 

33 Institute Road

Marlow

SL7 1BJ

Buckinghamshire

 

Products must be returned by unopened and undamaged in the original packaging. We will not issue a full refund if items are missing/ opened. Please keep your proof of postage for future reference, should your goods get lost in the post.

In the event that the returned goods are never received by Caveman Kitchen, we will request the proof of postage in order to issue a refund. If you are not able to provide this proof, Caveman Kitchen reserves the right not to issue a refund in this case.

FAULTY/DEFECTIVE ITEMS

If the some of the contents of the box are in an unsatisfactory or faulty condition, please returns the items to:

Caveman Kitchen Enterprises

33 Institute Road

Marlow

SL7 1BJ

Buckinghamshire

We may request that you take a photo of the defective items first before we send out a replacement item.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.